FAQ

ORDERS

How do I place an order?

Placing an order in our store is very simple. Just follow these steps:

  1. Explore our catalogue: Browse through the different categories or use the search engine to find the products you want.
  2. Add to cart: Select the quantity of the product you are interested in and click "Add to cart".
  3. Review your cart: Click on the cart icon at the top right to see the products you have added. Here you can modify quantities or remove items if needed.
  4. Begin checkout: When you're ready to complete your purchase, click "Checkout" or "Proceed to Checkout."
  5. Enter your details: Complete the shipping information, including your address, and select your preferred shipping method.
  6. Select payment method: Choose from our payment options (credit card, PayPal, bank transfer, etc.) and enter your details securely.
  7. Confirm your order: Review all the details and, if everything is correct, click "Place order" or "Confirm purchase."
  8. Receive confirmation: After completing your order, you will receive a confirmation email with all the details.

How can I see what I have in my shopping cart?

To see what you have in your shopping cart, click on the shopping cart icon at the top right of the page . There you can review the products you have added, modify quantities or remove items as desired.

Is it safe to order online with Fsports?

Yes, it is completely safe to place an order online with us. We use advanced encryption technology to protect your data and ensure a secure transaction. In addition, we offer a variety of payment options so you can choose the one that suits you best.

Will I receive an order confirmation with my details?

Yes, after completing your order, you will receive a confirmation email that will include all the details of your purchase, such as the products purchased, quantity, price, shipping address and payment method.

SHIPPING AND RETURNS

What is the shipping time?

In Spain, orders placed before 13:00 are usually shipped the same day. We use the GLS courier service, which offers an estimated delivery time of between 24 and 72 hours . If you choose the GLS 24-hour delivery option, we guarantee next-day delivery for an additional cost. More info on shipping and returns .

What happens if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately by phone at 972 217 295 or via our email . We will be happy to help you solve the problem.

What are the shipping costs?

Shipping costs include handling, packaging, and transportation costs. Handling fees are fixed, while transportation fees may vary depending on the total weight of the shipment. To optimize shipping costs, we recommend grouping all your items into one order. More info on shipping and returns

How can I contact customer service?

You can contact us by phone at 972 217 295. You can also send us an email , and we will endeavour to respond as quickly as possible.

SECURE PURCHASE

How is the security of my personal data guaranteed during the purchase?

In our store, we use advanced encryption technology (SSL) to protect your personal and financial information. This ensures that all your data is transmitted securely and cannot be intercepted by third parties.

What secure payment methods does Fsports offer for my purchase?

We offer secure and reliable payment methods such as credit cards and PayPal. All our payment methods meet the highest security standards , ensuring that your transactions are protected.

What happens to my personal information?

We value your privacy and never share your personal information with third parties without your consent. You can check our privacy policy for more details on how we handle and protect your data.

What should I do if I have questions or concerns about my purchase?

If you ever have questions or concerns, our customer service team is available to help . You can contact us at 972 217 295 , and we will be happy to assist you.

Does the store have a return policy in case I am not satisfied with my purchase?

Yes, we offer a returns policy that allows you to return products if you are not satisfied within 30 days. Please see our shipping and returns section for more details on terms and conditions.