SHIPPING AND RETURNS
Shipping
How long does a shipment take?
Orders received before 13:00 are usually dispatched the same day , provided we have received payment. The estimated delivery time with the GLS service is between 24 and 72 hours, depending on the shipping option you choose. .
What are the shipping options in Spain?
- Free GLS (3 to 5 days)
- GLS Express (1 to 2 days) for €5.93
- GLS next day (receive your order tomorrow) for €16.94
What happens if I place an international order?
For international shipments (outside Spain), the cost is €8 , and you have 30 days to make your returns.
How are shipping costs calculated?
Shipping costs include handling, packaging and shipping costs . Handling fees are fixed, but shipping costs may vary depending on the total weight of the shipment. For this reason, we recommend grouping all your items into one order to reduce costs.
Can two orders be combined?
No, it is not possible to combine two separate orders placed separately; each order will have its own shipping costs.
What happens if my package contains fragile items?
Although shipping is done at your own risk, we take extra care to protect fragile items. Our boxes are designed to ensure your items arrive in perfect condition.
Returns
What is the deadline for making a return?
You have 30 days from the date of purchase to make a return.
What conditions must items meet in order to be returned?
In order for us to accept a return, items must be returned with their original tags , in their original packaging and in the original box.
How can I contact you if I have questions about a return?
You can call us at 972 217 295 if you need additional assistance. The address for sending returns is Calle Migdian number 40, 17002 Girona. We are here to help you and make sure that your shopping experience is satisfactory.